Rtplive Terms & Conditions — The Complete Guide for Members

1 General Terms & Conditions

These terms and conditions form a legally binding agreement between rtplive and the user. This agreement is executed entirely through digital means and carries equal legal obligations.

• By accessing or using this platform, you automatically agree to these terms and conditions.
• Rtplive reserves the right to update these terms and conditions at any time. Continued use of the platform following any changes constitutes acceptance of the updated terms.
• This service is intended for personal and recreational use only.
• We accept no liability for any personal transactions conducted with rtplive staff or representatives.

2 Account Registration

The following requirements must be met to open a valid account on rtplive. rtplive reserves the right to terminate any account that violates these terms and conditions.

• Age: You must be at least 18 years old at the time of registration.
• One Account: Only one account is permitted per person, household, or IP address.
• Accurate Information: You must provide your correct name, mobile number, and date of birth during registration. Providing false information will result in account termination.
• Password Protection: Keep your password confidential. Do not share it with anyone.
• Account Transfer: Selling, renting, or transferring your account to another party is strictly prohibited.

3 Payments & Withdrawals

Rtplive supports all major mobile banking services in Bangladesh, including bKash, Nagad, and Rocket. All terms and conditions governing financial transactions are outlined below.

• KYC verification must be completed on your account before any withdrawal can be processed.
• Withdrawals must be made to the same payment method used for the deposit.
• For suspicious transactions, rtplive may place a hold on withdrawals until verification is complete.
• In line with our anti-money laundering policy, additional information may be requested for large transactions.
• If a withdrawal is attempted immediately after a deposit without any gameplay, rtplive reserves the right to review the transaction.

4 Bonuses & Promotions

Rtplive regularly offers a variety of bonuses and promotions. Each bonus has its own terms and conditions, which are detailed on the relevant promotion page.

• Welcome Bonus: Available to new members only, applicable once on the first deposit.
• Wagering Requirement: Bonus funds cannot be withdrawn until the required number of wagers has been completed.
• Bonus Validity: Each bonus has a fixed validity period. Any unused bonus will be automatically cancelled once it expires.
• Bonuses Across Multiple Accounts: If a single person attempts to claim bonuses through multiple accounts, all bonuses will be cancelled.
• Bonus Abuse: If there is evidence of bonus abuse, the account will be closed.

5 Gaming Rules

All games on the rtplive platform are conducted fairly and transparently. The following rules and conditions must be followed to ensure a safe and balanced gaming experience.

• Every lottery draw is operated by a certified RNG (Random Number Generator) system.
• Rtplive reserves the right to adjust odds on Sports Betting. If an event is cancelled, all wagers will be refunded.
• If a game is cancelled due to a technical error, the stake for that bet will be refunded.
• The use of automated software, bots, or any hacking tools is strictly prohibited.
• In the event of any dispute over game results, rtplive's server logs will be treated as the final and conclusive evidence.
• If your internet connection drops during a game, the last state saved on the server will be considered the final result.

6 KYC & Identity Verification

To protect financial security and prevent fraud, rtplive verifies the identity of its members. This process follows international Anti-Money Laundering (AML) standards.

• Required Documents: A scanned copy of your National ID (NID) or passport.
• Address Verification: Utility bill or bank statement (issued within the last 3 months).
• KYC Timeframe: Verification will be completed within 48 hours of submitting your documents.
• Withdrawals may be restricted until KYC verification is fully completed.
• Submitting false or altered documents will result in permanent account closure.

7 Privacy & Data Protection

Rtplive places the highest importance on the privacy of its members' personal data. For full details on how we collect, store, and use your information, Privacy Policy page.

• Member data is kept secure through SSL encryption.
• Your information is not shared with third parties, though we may be required to disclose it to authorities under legal obligation.
• Members may request the correction or deletion of their personal data at any time.
• Full details on our use of cookies can be found in our Cookie Policy.

8 Account Suspension & Termination

Rtplive reserves the right to temporarily or permanently suspend a member's account under any of the following circumstances.

• Registering with false information.
• Creating multiple accounts.
• Engaging in fraudulent activity.
• Misusing the bonus system.
• Using hacking tools or unauthorized software.
• Behaving offensively toward other members.
• As required by law or directed by a regulatory authority.

9 Responsible Gaming

Rtplive believes gaming should be for entertainment only. We offer a range of tools to help prevent problem gambling.

• Spending Limit: Set daily, weekly, or monthly spending limits.
• Self-Exclusion: Temporarily lock your own account for a set period.
• Cooling-Off: Take a break for anywhere between 24 hours and 30 days.
• Reality Check: Option to receive reminders at set intervals.

For more information and support on responsible gaming, visit our Responsible Gaming View page.

10 Dispute Resolution

If you have any concerns or complaints, please contact our support team directly. The full dispute resolution process is outlined below.

• Step One: Submit your complaint via support email or Live Chat — support@rtplive.im.
• Step Two: Our team will review and respond to your complaint within 48 hours.
• Step Three: If the issue remains unresolved, our Dispute Resolution Committee will step in to review the matter.
• In disputes regarding game outcomes, server logs are the definitive source of record.
• Complaints must be submitted within 30 days of the relevant incident.

11 Changes & Updates to Terms

Rtplive may update these terms and conditions at any time. Members will be notified in advance of any major changes via email or SMS.

• Continued use of the platform after any changes takes effect will be considered acceptance of the updated terms.
• We recommend visiting this page regularly.
• The date of any change will always be shown at the top of the page under the "Last Updated" section.